Returns, Refunds and Exchanges

RETURN POLICY

 

If you choose to return for a refund, we'll provide a prepaid return-shipping label for orders within the € - zone and a refund for the amount you paid for the returning item, minus a €5.00 shipping fee per return.

 

The prepaid return-shipping label is included in your shipment, in case the return label is missing in your shipment, you must notify us at customerserviceEU@karhu.com within 14 days of the date the product was delivered to you.

 

The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

Important: Product must be clean and the box in proper condition to be accepted. All sneakers must be in the condition you received them and in the original box.

 

Prepaid shipping labels are only provided on orders that are shipped from within the € - zone. 

 

Returns from Finland or France: 

When you would like to return your order from Finland or France, please visit the following webpage: www.karhu.com/returnseu

You will need your order number and the email address associated with your order to initiate your return and generate a label.

 

Returns from United Kingdom: 

A return label by Royal Mail is included in your shipment and a refund for the amount you paid for the returning item, minus a £5.00 shipping fee per return will be charged. If you are missing the return label or need to make a second return, please email our Customer service department at customerserviceEU@karhu.com to provide you a new return label.

We accept returns of all items within 15 days of receiving the order with the right to full refund of the product minus a £5.00 shipping fee per return.

 

Returns from Switzerland:

When you would like to return an order from Switzerland, please visit the following webpage: www.karhu.com/returnseu

You will need your order number and the email address associated with your order to initiate your return and generate a label

 

EXCHANGES

We currently don't do exchanges of products at Karhu.