In Ireland, Italy, Spain, and the United Kingdom we accept Visa, Mastercard, and American Express debit and credit cards. In Ireland, Italy, United Kingdom and Spain we also accept Klarna Pay Later.

In Denmark we accept Visa, Mastercard, and American Express debit and credit cards. Also we accept Klarna Pay Later.

In Germany we accept Visa, Mastercard, and American Express debit and credit cards, Bancontact and Klarna Pay Later.

In The Netherlands we accept Visa, Mastercard, and American Express debit and credit cards, Bancontact, as well as payments using iDEAL. Also we accept Klarna Pay Later.

In Belgium we accept Visa, Mastercard, and American Express debit and credit cards, as well as payments using Bancontact, and iDEAL. Also we accept Klarna Pay Later.

In Sweden we accept Visa, Mastercard, and American Express debit and credit cards, as well as payments using Klarna Pay.

Occasionally, a
returned item in your size may become available. You can leave your email on
the product page, and we'll notify you if your size is restocked.

You can find a complete list our Karhu stores and our dealers' stores by clicking on STORES.

Please send an email to d2c@karhu.com with
your order number and clear photos of the defect from different angles. Our
team will review your case as quickly as possible and get back to you with the
next steps.

Karhu does not sell laces separately. However, you can find alternatives at this website: https://shoelacesupply.com/

To change your delivery address, please contact the carrier directly. Your tracking number, which was sent to the email address provided at checkout, will help you manage any updates.

Please leave us a message with your order number. Our team will do our best to cancel and refund your order. If we are not successful, please reach out to the carrier directly. You can refuse your order. The order should be returned to our warehouse for return processing.

From this website we ship to all European countries within the Eurozone as well as to the UK and Switzerland.

If you would like to order from our North American website please use the following link: USA From that website we ship to the USA, Canada, Mexico, New Zealand and Australia.

If you believe your order is lost, please contact us to initiate a claim. Email us at d2c@karhu.com with your order details, and we will assist you with starting the process for a refund.

Yes, we offer a 14 days returns policy.

If you choose to return for a refund, we'll provide a prepaid return-shipping label for orders within the eurozone and a refund for the amount you paid for the returning item, minus a €5.00 restocking fee per return.

The prepaid return-shipping label is included in your shipment, in case the return label is missing in your shipment, you must notify us at customerserviceEU@karhu.com within 14 days of the date the product was delivered to you.

The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

Important: Product must be clean and the box in proper condition to be accepted. All sneakers must be in the condition you received them and in the original box.

We only provide a pre-paid return label on orders that are shipped from within the Eurozone.

Returns from Finland or France: 

When you would like to return your order from Finland or France, please visit the following webpage: www.karhu.com/returnseu

You will need your order number and the email address associated with your order to initiate your return and generate a label.

Returns from United Kingdom: 

A return label by Royal Mail is included in your shipment and the returns are free of charge. If you are missing the return label or need to make a second return, please email our Customer service department at customerserviceEU@karhu.com to provide you a new return label.

We accept returns of all items within 15 days of receiving the order with the right to full refund.

Returns from Switzerland:

When you would like to return an order from Switzerland, please visit the following webpage: www.karhu.com/returnseu

You will need your order number and the email address associated with your order to initiate your return and generate a label

EXCHANGES

We currently don't do exchanges of products at Karhu.

Refunds are not immediate and can take some time. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

Karhu provides sizing suggestions on each product page. When fitting running shoes we recommend going up half a size in the Ikoni and Ikoni HiVo. 

The Fusion, Mestari Run and Synchron fit true to size with the Synchron being a slimmer fit. 

The Fulcrum is a midsole technology found primarily in our running shoes. 

Karhu's Fulcrum technology is designed to move you forward efficiently. 

It is because of this Fulcrum unit that Karhu shoes produce less vertical and horizontal oscillation – or “bounce” producing more forward momentum in every stride.

Ortix is what gives KARHU shoes their unique “fit”.

This fit is based on data driven insights, in the form of 2 Million foot scans.

Ortix refers to the shape of the midsole, volumes of the upper, and overall measurements of the last.

HiVo provide a higher volume upper to accommodate thicker or broader feet, and feet with common problems like bunions, calluses and corns.

A specific last and upper pattern for a women's foot. Only available for the Karhu Fusion.

A shoe update ending in .5 will have a very similar fit and feel to its predecessor. The updated shoe will have undergone minor improvements.

A shoe update ending in .0 will have undergone a complete overhaul. The fit and/or feel will be different from the previous version.

Yes! We have running shoes with increased support to help guide your foot through a more natural gait.

Check out the Ikoni and Synchron. These models utilize longer variations of our Fulcrum unit, which helps to minimize pronation.

Karhu provides sizing suggestions on each product page. Based on our experience fitting sneakers, we recommend going up half a size in the Albatross 82, Aria 95, Fusion 2.0, Mestari Control, Fusion XT, and M-Runner. 

For the Synchron Classic and Trampas, we suggest ordering a full size up. 

The Mestari, Legacy 96, Albatross Control, Fusion XC, and Super Fulcrum run true to size. 

It is not recommended to use a washing machine to clean shoes.  We recommend using a dry hairbrush or toothbrush to remove debris from the outsole, midsole, and upper.  Mix warm water with a small amount of laundry detergent to make a cleaning solution. Remove laces and insert. Proceed to use a clean cloth with the cleaning solution to clean the laces, insert, and any areas of the shoe that are dirty.  Avoid submerging the shoe or soaking it completely.  Repeat on any area again if necessary.  Remove excessive moisture with a dry cloth or stuff your shoes with newspaper overnight.  Let the laces, insert, and shoe air dry completely before use.

Karhu offers a selection of vegan options.
You can view the available models here: KARHU VEGAN

Karhu offers a selection of waterproof options.
You can view the available models here: KARHU WATERPROOF